Privacy Policy.

1. Information we collect

We collect personal information you provide directly through this website — typically via the enquiry, quote and consultation forms. This includes:

• Your name
• Contact details (phone number, email address)
• Your suburb or project address (optional)
• Project type (e.g. kitchen renovation, new home build)
• Any additional details you share in the free-text message field

We only ask for the minimum information needed to reply to your enquiry and prepare a quote. You are never required to create an account.

2. How we use your information

We use the information you submit to:

• Respond to your enquiry and arrange a consultation or quote
• Provide information about our building and renovation services
• Maintain records of communications and quotes
• Comply with legal and regulatory obligations that apply to Australian residential building work

We do not sell your personal information. We do not share it with third parties for marketing purposes.

3. How we store and protect your information

Enquiry submissions are transmitted over HTTPS and stored in a private database that is not publicly accessible. A copy of each enquiry is emailed to Apollo Builders using a reputable transactional email service.

We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Access to customer data is limited to authorised personnel.

4. Third-party services used by this website

We only use third-party services that are necessary to operate the website and communicate with you:

• Website hosting and content delivery — for serving pages, images and static assets
• Transactional email — to relay enquiries from the website to our team inbox
• Analytics (if enabled) — to understand aggregate site usage. See our Cookie Policy for details

Each of these providers processes information under their own privacy terms.

5. Cookies and tracking

This website uses a small number of cookies necessary for the site to function and, where enabled, for aggregate analytics. Full details are set out in our Cookie Policy.

6. Retention

We retain enquiry information for as long as it is reasonably necessary to respond to your request, deliver a project you engage us for, and meet our record-keeping obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your rights

Under Australian privacy law you can:

• Request access to the personal information we hold about you
• Ask us to correct information that is out of date or inaccurate
• Withdraw consent for future communications
• Make a complaint if you believe your privacy has been mishandled

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

8. Complaints

If you are not satisfied with our response to a privacy issue, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. The ‘Last updated’ date at the top of this page indicates when it was most recently revised. Continued use of the website after changes means you accept the updated policy.

10. Contact

For any privacy question, request or complaint, contact Apollo Builders:

• Email: info@apollobuilders.com.au
• Phone: 0422 339 622
• Postal: Melbourne South-East, Victoria